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Returning items

Returns policy
If you are not satisfied with the goods you have ordered, you have 14 days after receipt of the goods to withdraw from the contract. The time limit starts the day after the goods are taken over. The products must then be returned within 30 days of the notice of withdrawal. The cost of the return is borne by the buyer.

Before returning, please email info@budoshop.si or call us on 01/42 73 707 to discuss the best way to return your order. We do not accept redemption shipments.

Products should be undamaged and in their original packaging with manuals and all warranty certificates. You must enclose a copy of the original invoice with your refund. We will credit the purchase price for the returned items to your transaction account or, if agreed, we will give you a credit for the purchase price on your next purchase. We deposit money into transaction accounts, we do not pay out cash. The only cost borne by the consumer in the event of withdrawal from the contract is the direct cost of returning the goods. If the products are damaged, used, without original packaging or damaged, the trader reserves the right to refuse the refund or to charge appropriate compensation. We will refund your money immediately or within 30 days at the latest.

The refund option does not apply to:

  • Compact discs (CDs and DVDs), videocassettes (VHS) and cassettes, if they are unpacked from their original packaging or the security seal is broken
  • Software and games, if the products are unpacked from their original packaging or the security seal is broken
  • Books, newspapers and magazines, if the products are unpacked from their original packaging or the security seal is broken
  • Consumables, if the products are unpacked from their original packaging or the security seal is broken
  • Goods which have been manufactured or ordered according to the consumer’s precise instructions, which have been adapted to the consumer’s specific needs, which are by their nature unsuitable for return, which are perishable or which have reached the end of their useful life

We will only exchange these products for an identical product if they are damaged or otherwise inoperable. In the event that the above conditions are not met, we will be obliged to reject the claim.

You can return the products to our address in person or by delivery service to our address. Please consult our Complaints Department before returning the product to find out which is the best way for you.

BUDO SHOP
Dolenjska 80
1000 Ljubljana
Tel: 041 711 840
Fax: 01 8951 742

or

BUDO SHOP
Andrej Jasenc s.p.
Gorenje 33
1332 Old Church

The return policy for products purchased from Budo Shop complies with the Consumer Protection Act.