Terms and conditions
BUDO SHOP is an online shop operated by BUDO SHOP Andrej Jasenc s.p., hereinafter referred to as “the trader”. You are advised to read the Terms and Conditions below carefully before using the Online Shop. By using the website, you signify your acceptance of these terms. If you do not agree to these terms and conditions, please do not use theBUDO SHOP online shop. The trader reserves the right to change the terms and conditions of the BUDO SHOP website at any time and without prior notice. All changes are binding on customers, so we recommend that you check the Terms and Conditions regularly.
Online shop manager
BUDO SHOP
Andrej Jasenc s.p.
Gorenje 33
1332 Old Church
E-mail: prodaja@budoshop.si
WWW: http://www.budoshop-sp.si
Tax No: 33386200
TR at NLB: 02320-0253811369
No. the last entry in the register: 316-10-V01-022035/2, as at 22.03.2007
Member of the Slovenian Chamber of Commerce
Online shop members
You can register for the online shop as an individual – a natural person – or as a company or legal entity. Online shop members have access to special benefits such as Club Price (if applicable to the product), special promotions, discounts and gifts. All private data will be strictly protected. See the Security and privacy section for more information.
Prices
All prices in the BUDO SHOP online shop are quoted in EUR and include value added tax (VAT), unless otherwise stated. Prices are valid at the time the contract is concluded or when the buyer receives notification that the order is being processed. Prices are subject to change without notice. The offer is valid under these terms and conditions while stocks last.
Orders
The data on the contract concluded or the order placed is stored by the trader. They can be accessed either in the individual user’s account (access via the internet) or in the trader’s database (access in person or by phone). The contract may be concluded in Slovenian. You can conclude a contract or order by phone, email or online via the webshop. You can send us corrections or additions to your order by email or phone.
Purchase steps – Contract conclusion
Selection of items – placing an order
(Order status “In queue”)
The user selects the items he/she wants, adds them to the cart by clicking on the “Add to cart” button. You can remove selected items from the trolley at any time by clicking the “Remove” button. Once the user has finished collecting the items, he clicks on the “Checkout” button and fills in all the necessary information at the checkout and places the order. The order is placed in a queue and the customer receives a copy of the order in their mailbox. The buyer has the possibility to cancel an order in the queue by email within two hours. The order is stored in the “Archive” on the provider’s server. It is accessible to the user via the “Archive” link in the “Login” column.
Correcting an order
At any time during the purchase process, the user can open the trolley and can remove selected items from the trolley at any time by clicking on the “Remove” button.
Order confirmed – Contract concluded
Within 48 hours at the latest, the trader will review the order, check the deliverability of the product and confirm or reject the order. In the event that the price changes during the processing of the order, the trader undertakes to try to offer the user a lower price or to offer a mutually satisfactory solution. The trader reserves the right to call the user on his/her telephone number or otherwise contact him/her. The contract between the provider and the user is irrevocably concluded if the order is confirmed with the message “In Processing”, but is not concluded if the order is rejected.
Goods dispatched
The trader will pack and dispatch the goods with the original invoice and any instructions and warranty card attached, or the customer will collect them at the collection point.
Consumer’s right of withdrawal
The consumer (this applies only to natural persons who acquire the goods for purposes outside their own gainful activity) has the right to notify the seller within 14 days of taking delivery of the goods that he/she is withdrawing from the contract, without having to give a reason for his/her decision. The time limit starts one day after the date of receipt of the goods.
The consumer shall notify the withdrawal from the contract to the Seller’s e-mail address: info@budoshop.si.
In the event of withdrawal from the contract, the consumer shall return the received item either by post to the seller’s address at Dolenjska cesta 80, 1000 Ljubljana or personally bring it to the seller’s collection point.
The return of the goods received to the company within the withdrawal period shall be deemed to be a communication of withdrawal.
The consumer must return the goods to the trader undamaged and in the same quantity, unless the goods are destroyed, damaged, lost or reduced in quantity through no fault of the consumer. The consumer may not use the goods without hindrance until the contract is cancelled. The consumer may inspect and test the goods to the extent strictly necessary to establish the factual situation. Testing an item that deviates from the above is considered to be using the items, which means that the consumer thereby loses the right of withdrawal.
The only cost to the consumer of withdrawing from the contract is the cost of returning the goods (which, in the case of shipping, is charged according to the delivery service’s price list and depends on whether it is a consignment/package/shipment). The item must be returned to the seller no later than 30 days after the date of the cancellation notice.
The consumer does not have the right to withdraw from a contract where the subject-matter of the contract is an item which has been manufactured according to the consumer’s precise instructions, which has been adapted to the consumer’s personal needs, which is by its nature unsuitable for return, which is perishable or which has reached the end of its useful life. There is no withdrawal option for the purchase of software or audio and video media if the consumer has opened the security seal.
For items supplied or made to order, no refund is possible, except for genuine reasons of complaint.
Refunds of payments made will be made as soon as possible, but at the latest within 30 days of receipt of the cancellation notice. In order to ensure the certainty, accuracy and timeliness of the refund and to provide a record of payments, the refund shall be made by crediting the Buyer’s transaction account. Refunds in cash are not possible!
In the event of withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds will be taken into account as a discount and will not be refunded to the user. Only the amount paid will be returned to the user’s TRR. The gift voucher will be treated as a means of payment upon withdrawal and returned to the user as a gift voucher, with the amount paid being returned to the user’s TRR.
In exceptional cases where items are not returned in accordance with the PDPA, we may offer to buy the item back with appropriate compensation, which we will set out in a note at the time of return. The discounted redemption will be taken into account upon confirmation by the consumer by email. The consumer benefits from this redemption only when ordering another item of equal or higher value.
The right to a refund in the event of a warranty and material defects is regulated in more detail by the Consumer Protection Act (unofficial consolidated text).
For more information, see the Withdrawal Policy page.
Consumer withdrawal from a contract for items in a set
If the consumer decides to withdraw from the contract for the items that make up the set, he can ask for a replacement for the same set or a refund of the purchase price for the whole set. The consumer can replace an item in the set in the event of a building defect or damage to the item, but cannot claim a refund. In the case of a warranty claim for an item in a set, the manufacturer’s warranty period applies.
Order cancellation
The user can cancel the order within 2 hours after placing the order by email. After 2 hours, you must cancel your order by phone.
In your email, please include the following information:
- In the message body: order cancellation
- In the body of the message: a) order number (b) the name and surname of the purchaser (c) the address of the purchaser
Delivery time
The tenderer shall use its best endeavours to deliver the goods to the customer within the time limits specified. After you place your order, you will receive an email with a copy of your order containing the items ordered and the total price. The order message will also include the telephone number and email address of the Customer Contact, who you can contact if you have any questions or comments about your order. If the goods you have ordered are not in stock, we will agree with you a delivery time.
Delivery
The delivery of the goods ordered is carried out by our contractual partner. Delivery is limited to the territory of Slovenia. In no case shall the online shop be held liable for an overrun of the delivery time. Delivery is made to the address you provided when you registered or placed your order. If you are not at home at the time of delivery, the delivery driver will arrange a redelivery with you, at no extra cost In the event that stock runs out, we will notify you immediately and present you with the rest of the offer or give you a delivery date for the items you have ordered. Further terms and conditions and information on delivery can be found on the Delivery link.
Orders
The data on the contract concluded or the order placed is stored by the trader. They can be accessed either in the individual user’s account (access via the internet) or in the trader’s company database (access in person or by phone). The contract may be concluded in Slovenian. You can conclude a contract or order by phone, email or online via the webshop. You can send us corrections or additions to your order by email or phone.
Returns of goods
If you are not satisfied with the goods you have ordered, you have 14 days after receipt of the goods to withdraw from the contract. The time limit starts the day after the goods are taken over. The products must then be returned within 30 days of the notice of withdrawal. The cost of the return is borne by the buyer.
Before returning, please email info@budoshop.si or call us on the following number to discuss the best way to return your order. We do not accept redemption shipments.
Products should be undamaged and in their original packaging with manuals and all warranty certificates. You must enclose a copy of the original invoice with your refund. We will credit the purchase price for the returned items to your transaction account or, if agreed, we will give you a credit for the purchase price on your next purchase. We only refund money to transaction accounts and do not pay out cash. The only cost borne by the consumer in the event of withdrawal from the contract is the direct cost of returning the goods. If the products are damaged, used, without original packaging or damaged, the trader reserves the right to refuse the refund or to charge appropriate compensation. We will refund your money immediately or within 14 days at the latest.
The refund option does not apply to:
- Compact discs (CDs and DVDs), videocassettes (VHS) and cassettes, if they are unpacked from their original packaging or the security seal is broken
- Software and games, if the products are unpacked from their original packaging or the security seal is broken
- Books, newspapers and magazines, if the products are unpacked from their original packaging or the security seal is broken
- Consumables, if the products are unpacked from their original packaging or the security seal is broken
- Goods which have been manufactured or ordered according to the consumer’s precise instructions, which have been adapted to the consumer’s specific needs, which are by their nature unsuitable for return, which are perishable or which have reached the end of their useful life
We will only exchange these products for an identical product if they are damaged or otherwise inoperable. In the event that the above conditions are not met, we will be obliged to reject the claim.
You can return the products to our address in person or by delivery service to our address. Please consult our Complaints Department before returning to find out which is the best way for you.
BUDO SHOP
Dolenjska 80
1000 Ljubljana
Tel: 041 711 840
Fax: 01 8951 742
or
BUDO SHOP
Andrej Jasenc s.p.
Gorenje 33
1332 Old Church
The return policy for products purchased from Budo Shop complies with the Consumer Protection Act.
Data protection and privacy
The registration and/or entry of personal data in the online shop is necessary and solely necessary for the proper performance of the services. The Provider uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments and will never transfer, sell, rent or otherwise trade your personal data. Your personal data will never be used if you do not agree with the way it is used.
Budo Shop Andrej Jasenc s.p. undertakes to protect all personal data submitted through the website in accordance with applicable law. We treat all personal data provided to us in strict confidence and only for the purpose for which it was provided.
Users of our website are informed that when you visit our website, the following non-personal data is automatically recorded: the name of the Internet service provider and the IP address through which you access the Internet, the date and time of your visit, the websites you access while on this website and the Internet address of the website from which you came directly to our website. This data is collected for the purpose of improving the content of the website, analysing user needs and administration.
The Provider undertakes to keep all personal data of the User secure at all times. The Provider shall store indefinitely the IP addresses of all visitors to www.budoshop.si.For registered members, the following shall also be stored: name and surname, e-mail address, contact telephone, primary and delivery addresses, country of residence, time and date of registration and an archive of communications with the Provider. The Provider will use the personal data solely for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication. Users can always access the information we hold about them through their user account.
In dealing with all personal data provided directly and indirectly, we are bound by the Personal Data Protection Act (PDPA-1), which sets out the rights, obligations, principles and measures to prevent unconstitutional, unlawful and unwarranted interference with the privacy and dignity of the individual in the processing of personal data.
Buying dangerous products
For the purchase of certain products (swords, knives, etc.), the Seller reserves the right, in accordance with the law, to verify that the purchaser is of legal age. The Buyer must send a copy of the valid identity document by e-mail, regular mail or fax when requested by the Trader at the time of purchase. After the sale, the seller is no longer liable for any damage that may occur due to misuse, the new owner assumes full responsibility for the care and use of the liquid products.
Copyright
The BUDO SHOP online store and all data, product descriptions, software code, technologies, product images and graphics and other unrecorded elements displayed on the merchant’s website are protected by the Copyright Act and other copyright laws and regulations and may not be reproduced or used without prior written permission. Trademarks and logos of well-known companies are owned by them.
Responsibilities
The trader shall make every effort to ensure that the website contains accurate and up-to-date information on products, prices and stock. However, the trader does not warrant or guarantee the accuracy of the information, nor does it accept any liability for damages or other liability for errors in the content of the website. Pictures of items may be symbolic and do not represent the actual condition and do not guarantee product features (colours, accessories).
The Trader aims to keep the information published on the Website as up-to-date and correct as possible. However, a reduction in the level of performance of the technological solution used, the input, transmission or any other processing of data may cause an error to be displayed on the website. If a visitor to the website believes that the information is incorrectly displayed, he/she can contact the trader at the following contact addresses. The trader shall not be liable for the occasional non-functioning of the website, for any inaccuracy of the information, or for any damage caused by the use of inaccurate or incomplete information or the inability to access and use the information on this website.
Substantive error
When is an error factual?
Where:
– the item does not have the characteristics necessary for its normal use or for circulation
– the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which were known or should have been known to the seller
– the goods do not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed
– the seller has handed over an item that does not match the sample or model, unless the sample or model was shown for information only.
How is the suitability of an item checked?
It is verified against other, faultless goods of the same type, as well as against the manufacturer’s declarations or statements on the goods themselves.
How is a clerical error enforced?
The Buyer must notify us of any material defect, together with a detailed description of the defect, at his own expense, within the statutory time limit and at the same time allow us to inspect the goods. The form for reporting a clerical error can be found here.
The right to claim a material defect in the product is regulated in more detail by the Consumer Protection Act.
